← Back to Home

Legal Center

Transparency, security, and fair usage across all SHOPMAXX & OTTMAXX services.

Privacy Policy

Your privacy is fundamental to us. We collect only the information necessary to process orders, deliver services, and provide support.

  • Data Collected: Name, email, phone, Telegram ID, delivery address, and order references.
  • Payment Safety: We never store card or UPI credentials. Payments are handled by certified gateways.
  • Usage: Data is used strictly for order fulfillment, communication, and fraud prevention.
  • Third Parties: No data is sold or shared except with logistics or service partners when required.
All customer data is protected using industry-standard encryption and access controls.
Last updated: March 10, 2026

Refund & Cancellation Policy

Refund eligibility depends on the nature of the product or service.

  • Digital / OTT / Login Services: Non-refundable once delivered or activated.
  • Recharges & Gift Cards: Successful transactions are final and non-refundable.
  • Physical Products: Returns accepted only for damaged or incorrect items (7-day window).
  • Registration / Confirmation Fee: Non-refundable under all circumstances.
Refunds (if approved) are processed within 1–3 business days by us and may take 3–7 days to reflect in your bank.
Last updated: March 10, 2026

Terms of Service

  1. Service Scope: We offer physical goods, digital services, OTT access, recharges, and gift cards.
  2. Personal Use: All services are strictly for personal use. Resale or misuse is prohibited.
  3. Delivery: Digital delivery is instant or within support hours. Physical delivery depends on courier timelines.
  4. Account Responsibility: Users are responsible for protecting login credentials.
  5. Third-Party Platforms: We are not liable for policy changes, suspensions, or downtime.
  6. Fraud Control: Suspicious activity may lead to cancellation or permanent account restriction.
  7. Updates: Terms may change without notice. Continued usage implies acceptance.
By completing a purchase, you legally agree to these terms and acknowledge that you have read and understood all policies.
Last updated: March 10, 2026